CUSTOMER SERVICE LEAD

Role Summary

We are looking for a proactive and customer-focused Customer Service Lead to support our fast-growing e-commerce business. If you enjoy helping customers, solving problems, improving customer experience, and working in a fast-paced online business environment, we’d love to hear from you.

You will work closely with our Operations, Warehouse, and Marketing teams to ensure customers enjoy a smooth and positive shopping experience across our online platforms.

Channels you’ll cover:

Shopee, Lazada, TikTok Shop, Website (Shopify), WhatsApp Business, and Email.

Responsibilities:

1. Customer Service & Support

• Respond to customer enquiries through Shopee, Lazada, TikTok Shop, Shopify, WhatsApp, and Email
• Assist customers with order enquiries, refunds, replacements, delivery issues, and product-related concerns
• Handle customer complaints professionally and provide suitable solutions
...

Ready to Apply?

Submit your application today and join our talented team at Bigpluschem.