Customer Service Lead 3pl (Tijuana)

This is a full-time role for a Customer Service Lead at Integrated 3PL. The Customer Service Lead is our founding member for customer support, tasked with overseeing daily customer support and operational support tasks, ensuring high customer satisfaction levels and effective phone and written etiquette.

• 1 year plus experience with Import/Exports Operations
• Proven knowledge of legislation in foreign trade business
• Customs experience is an asset
• English fluency
• Working knowledge of Microsoft Office, Excel, and Windows
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one‑on‑one and small‑group situations to customers, clients, and other employees
• Background in logistics, e‑commerce, or supply chain management is a plus