Customer Service Expert

• Coordinate and consolidate transport orders and manage the dispatch planning overview


• Identify and secure freight capacity using online tools, freight exchanges, and the ERP system


• Operate and manage freight platforms such as Timocom and Teleroute


• Negotiate transport rates, assign shipments to carriers, and share required documentation


• Resolve transport issues, including complaints and invoice discrepancies


• Monitor pick-up and delivery times and adjust transport orders when delays occur


• Inform customer service and sales teams about problematic loading or unloading locations


• Track market developments, maintain the carrier network, and prepare analyses to improve the transport network

• Completed commercial training or a comparable qualification (preferably in logistics or fre...

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