Customer Service Executive

Roles and Responsibilities:

• Create sales order in the system upon receipt of purchase order, proforma invoices, or sample requisition forms through email or hard copy.
• Enter and update purchase order inputs in the order status tracker to prepare customer service reports and monitor delivery reliability.
• Coordinate with sales team for creation of new customer/consignee codes and manage documentation such as drawings or TPI approvals.
• Upload quotations in coordination with the sales team as per the purchase order price and conditions.
• Circulate sales order details to the planning team and sales representatives.
• Send order confirmations to customers after receiving production schedules from planning within stipulated updates.
• Maintain regular communication with customers and internal teams for schedule optimisation and order status updates.
• Prepare and circulate dispatch outward advice ...

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