Customer Service Executive

• Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information.
• Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction.
• Maintain up-to-date knowledge of company products to answer customer questions effectively.
• Identify and act on opportunities to upsell or cross-sell products and services to customers.
• Collaborate with team members and other departments to ensure consistent and high-quality customer service.
• Follow company policies and procedures when managing customer requests and issues.
• Participate in training programs to continuously improve customer service skills and product knowledge.

• Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred.
• Profi...

Ready to Apply?

Submit your application today and join our talented team at SINGAPORE BIKEN PTE. LTD..