Customer Service Executive

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self‑service/automated banking channels.
• Perform after‑call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross‑sell appropriate products and services

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to wor...

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Submit your application today and join our talented team at OCBC Bank.