Customer Service Executive

Job Title: Customer Service Executive

Location: Cambodia


Job Purpose

Support business growth and enhance supply chain performance by ensuring high customer satisfaction, timely delivery, and effective customer communication.


Key Responsibilities

+ Share daily tentative stock availability with the Sales Admin team to support purchase order (PO) processing

+ Coordinate with Sales Admin to ensure timely submission of POs

+ Process sales orders, delivery notes, and customer billing in SAP

+ Liaise with Sales Admin and Warehouse teams on additional customer requirements

+ Follow up with the Finance team on payment status for direct trade (DT) customers, including those with credit limits or overdue balances

+ Release shipments upon receiving necessary approvals from cross-functional stakeholders

+ Send signed and stamped soft copies of invoices and credit notes to DT customers dail...

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