Customer Service Executive

238 KONE Elevator (M) Sdn. B

📍 Petaling Jaya, Selangor, Malaysia 💼 Full time 🕒 Posted June 25, 2026

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Job Description

The customer service Executive is responsible for handling complex customer interactions, supporting junior associates, and ensuring high-quality customer service delivery within the contact center. The role requires strong communication, problem-solving abilities, and operational knowledge to manage escalations and improve customer satisfaction.
Key Responsibilities
Handle complex customer queries, complaints, and escalations through calls, emails, or chat.
Deliver professional and efficient customer support while maintaining service quality standards.
Support and guide junior customer care associates in daily operations.
Monitor and ensure accurate CRM updates and documentation.
Coordinate with internal departments for issue resolution and customer follow-ups.
Assist team leaders in maintaining operational efficiency and service levels.
Identify recurring customer issues and suggest process improvements.
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Job Details

Location Petaling Jaya, Selangor
Job Type Full time
Category Information and Record Clerks
Posted Date June 25, 2026
Application Deadline August 04, 2026