Customer Service Executive

POSITION OVERVIEW

Company is seeking a highly responsible, committed, and proactive Customer Service Executive to join our growing team.This position is suitable for candidates who enjoy customer interaction, case coordination, administration, reporting, and problem-solving. The successful candidate will work closely with the Directors and play an important role in ensuring smooth customer service operations and customer satisfaction.

Customer Service & Case Coordination

• Handle customer enquiries via WhatsApp, phone calls, email, and other communication channels.
  
• Follow up with customers regarding appointments, documentation, vehicle collection, and case progress.
  
• Provide accurate and professional information regarding company services and processes.
  
• Manage customer expectations and maintain a high ...