Customer Service Executive (Freight, Distribution)

Responsibilities:

• Provide excellent customer service and support in the supply chain industry.
• Handle customer inquiries, orders, and complaints in a timely and professional manner.
• Manage and maintain customer accounts, ensuring accurate and up-to-date information.
• Coordinate with internal teams to ensure smooth order processing and delivery.
• Proactively communicate with customers regarding order status, delays, and any issues.
• Collaborate with logistics and warehouse teams to address customer requirements.
• Resolve customer complaints and escalate issues when necessary.
• Assist in the implementation of customer service strategies and process improvements.
• Stay updated on industry trends and best practices in supply chain management.
• Provide feedback and suggestions for continuous improvement of customer service operations.

Requirements

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