Customer Service Executive

Job Summary

We are seeking a proactive and customer-focused Customer Service Executive to support customer inquiries and ensure an excellent customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a positive service mindset.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels
• Handle customer concerns and provide timely resolutions
• Follow up on customer requests and ensure proper issue closure
• Maintain accurate customer records and service documentation
• Coordinate with internal teams to resolve operational or service-related matters
• Provide accurate information regarding products and services
• Support appointment scheduling, order processing, and after-sales service activities
• Gather customer feedback and contribute to service improvement initiatives

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