Customer Service Deputy Manager

• Lead the Customer Care team to deliver excellent service and drive customer engagement in support of business growth.
  
• Own end-to-end order management — orders, enquiries, and complaints — ensuring timely resolution and OTIF (On-Time-In-Full) performance.
  
• Develop and improve customer service policies, procedures, and departmental KPIs, aligning execution with company strategy.
  
• Coordinate cross-functionally with Supply Chain, Production, Logistics, and Quality to ensure seamless order fulfilment and resolve disruptions/shipment delays.
  
• Drive continuous improvement and reporting — analysing performance data, leading digitalisation/ERP initiatives, and presenting insights in management reviews
  

Requirements

• Bachelor's/Master's in Engineering, Supply Chain, Business, or...