Customer Service Delivery Operations Specialist - CapCut

Responsibilities

About the Team: The team is responsible for establishing and optimizing service processes for products including CapCut, ensuring high-standard service delivery and operational efficiency.

• System Building & Delivery Management:
  • Establish and optimize service processes for CapCut and other products.
  • Formulate service standards and deliver comprehensive service solutions.
  • Build the delivery system for outsourced workspaces and oversee daily operations.
  • Ensure high-standard service delivery and accountability for outsourced teams' outcomes.
• Analytical Optimization & Vendor Operation:
  • Collaborate with business teams to analyze and iterate processes based on user issue resolution.
  • Monitor operational performance and identify improvement opportunities.
  • Design outsourcing workforce solutions and targeted improvement plans.
  • Drive continuous optimization of vendor...

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