Customer Service Delivery Manager

Salary: £37,000

Location: Corby

Hours: 40 hours per week, Monday to Friday

Your tasks

Overseeing the daily operational performance and KPI achievement for your customer includes:

• Managing inbound/outbound deliveries, returns, and the transfer of related information back to customers and resolving any related issues.
• Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions
• Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters.
• Work with nominated clients to develop an understanding of their needs and ensure they are met.
• Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.
• Point of contact for internal and external escalations where you will recognise, investigate, resolve, and communicate queries in line with th...

Ready to Apply?

Submit your application today and join our talented team at Arvato.