Customer Service

Role:
Customer Service (Japanese Speaker)

Employer:
BPO

Working Mode:
On Site

Working Hours:
Rotational shifts (Mon–Sun, with 2 off days per week)

Shift Schedule (5 Rotating Shifts)

Job Type:
Permanent

Job Location:
Cyberjaya, Selangor, Malaysia

Language:
Japanese JLPT N1/N2

Experience:
1-2 years of experience in customer service or a related field preferred

Applicants:
Open to local citizens, JLPT N1/N2 holders

JOB DESCRIPTION

·      Respond to customer inquiries via phone, email, and chat in Japanese and English.

·      Assist customers with hotel reservations, itinerary changes, and travel-related concerns.

·      Provide accurate information on policies, rates, and promotions.

·      Resolve customer issues promptly and professionally, escalating complex cases when necessary.

·      Maintain detailed and accurate records of customer interactions in ...

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