Customer Service Coordinator

Overview

As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.

Shift pattern: Monday–Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am-5.30pm, 9.30am-6pm. Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends.

Key Responsibilities