Customer Service Coordinator

Customer Service Coordinator - Yorkshire

The role -

To be responsible for the daily management and administration relating to all customer issues including remedial issues with our customers and their new homes. Also be the point of escalation of customer complaints, taking ownership until satisfactory resolutions are attained.

• Monitor own email inbox and the customer service departments email inbox.
• Record the outcome of all telephone calls, and emails from customers and contractors.
• Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
• To coordinate the scheduling of the Customer Service Operatives diaries.
• To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.

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