customer service Coordinator

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**Job Description** :

**Summary**

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.

**Essential Functions**

+ Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
+ Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
+ Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning
+ Create repair order tasks and...

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