Customer Service Coordinator

**Position Summary:**

A Penske Customer Service Coordinator for our Kent branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

This is a service writer/service advisor role.

**Major Responsibilities:**

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are s...

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