Customer Service Coordinator

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

- Assure that all Penske Rental units are maintained and prepared for customers

- Ensure parts are available for scheduled work

- Hold vendors accountable for quality and adherence to schedule for outside work

- Provide customer service, assuring customers are satisfied...

Ready to Apply?

Submit your application today and join our talented team at Penske.