Customer Service Coordinator

Full-Time | Monday – Friday | 10am – 6pm

We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector.

This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same.

The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels.

The Role

You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish.

Duties will include:

• Handling incoming calls from customers, engineers, and internal teams
• Managing a busy shared inbox and responding within required timeframes

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