Customer Service Coordinator

Customer Service Coordinator

Hourly rate: £14.50 - £15.00 per hour

Assignment duration: 6 months

Location: Brentwood, Essex

Hours : 8.30am-5.00pm Monday - Thursday

4.30pm finish on Friday

Duties

You will liaise with new house owners and housing associations to resolve any defects in the new property the customer has moved into. You will work within a team of 6 to manage any notification of defects that arise. In order to achieve this you will

Liaise with a team of internal tradespeople and schedule them to complete repairs for the house owner
Coordinate with the customer on their availability to provide access to engineers
Schedule appointment into the engineers diary
With more complex faults you will work with a team of subcontractors to resolve the customers issue.
You will update all the associated administration on the internal CRM system.This is a busy and demanding role which requires somebody with strong co...

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