Customer Service Coordinator - 705188

Customer Service Coordinator

Mancan Staffing is hiring a Coordinator/Administrator for a communication company in Weirton, WV. In this role. **THIS IS NOT A REMOTE POSITION**
Pay: Based on experience $$
Schedule: M-F 8am-4:30pm

Job Description and Purpose:
• Connectwise
o Schedules and dispatches technicians.
o Assigns equipment to technicians and verifies receipt of equipment.
o Tickets are reviewed daily for:
-Accuracy
-Technicians billable time (limiting AVL time entries).
-Completion
•Any ticket over 60 days needs expedited.
• Mark ticket as “needs invoiced” when complete.

• Customer Communication
o Receive customer calls for service, including requests for installation, maintenance and repair of equipment, products, and services.
o Contact customer to confirm appointment, assure technician is on time, job is complete, and is satisfied.

• Inventory Management
o Responsible f...

Ready to Apply?

Submit your application today and join our talented team at Mancan.