Customer Service & Complaints Specialist

Job Description:

Why join DXC Technology? 

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology. 

What you will be doing 

The Customer and Complaints Specialist role sits within the Business Operations teams and plays a key role in supporting the organisation to enhance the overall customer experience. The position is responsible for delivering customer service coaching to staff, leading service recovery activities in response to customer feedback, managing complaints end‑to‑end, and contributing to the development and continuous improvement of high‑quality service standards across the business.