Customer Service | Casablanca (Morocco)

Customer Service Officer

The Customer Service Officer plays a key role in the quality of customer relations and the company's image. They are responsible for handling customer requests through online and in-person channels, ensuring professional, efficient service that meets company standards.

Main tasks:

Handle customer requests (online, phone, WhatsApp, and in-store) with professionalism and courtesy

Process complaints, after-sales service requests, returns, and exchanges according to internal procedures

Track orders, deliveries, and payments in coordination with the relevant teams

Ensure rigorous and documented follow-up of each customer interaction

Apply the company's commercial policies and quality standards

Contribute to the continuous improvement of the customer experience

Ready to Apply?

Submit your application today and join our talented team at Confidential.