Customer Service - Care Made Easy

• What’s the role?

  • Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers. 

  • Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences

  • Answer client questions relating to residential aged care, or Home Care.

  • Cultivate and build a relationship with the client by providing empathy and reassurance

  • Offer individual client information and advice tailored to their personal situation

  • Provide families with the most up-to-date information regarding aged care overall.

  • Casual role.

  Who are you?

  • 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential

  • Eviden...

Ready to Apply?

Submit your application today and join our talented team at Care Made Easy.