Customer Service Call Handler

Customer Service Call Handler

Location: Sandwich
Pay: £14.00 per hour
Hours: Monday to Friday, 08:30 - 17:30
Contract: Temporary
Start Date: Immediate

Our client is looking for a friendly and professional Customer Service Call Handler to join their team on a temporary basis to support with a backlog of customer records and enquiries.

This role involves making outbound calls to individuals, gathering and updating information, maintaining accurate records, and ensuring a positive customer experience throughout. The successful candidate will have excellent communication skills, strong attention to detail, and a professional telephone manner.

Key Responsibilities

Make outbound calls to gather, verify, and update information.
Speak with customers in a professional, friendly, and helpful manner.
Confirm individual requirements and update records accordingly.
Accurately record call outcomes, notes, and follow-up actions.
Maintain and ...

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