customer-service-call-centre

Job Title: Customer Service / Complaints Advisor
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)

Shift Times (Rotational Split Shifts)

• 8:00 am – 4:15 pm
• 9:45 am – 6:00 pm
• 11:45 am – 8:00 pm

About the Role

We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast‑paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. The position is hybrid, requiring attendance in the Redditch office at least once or twice per week and flexibility to work rotational shifts and 1 in 3 weekends.

Key Responsibilities

• Handle inbound and outbound customer calls in a fast‑paced call centre en...

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