Customer Service & Billing Representative 2

Overview We are seeking a full-time Customer Service & Billing Representative 2 at our office in Yarmouth, Maine. In this role, you will be responsible for providing moderately complex customer support regarding accounts and billing statements for Garmin's inReach products. In addition, this role will answer phone calls, emails, faxes, and letters, escalating issues for resolution, documentation and follow-up when necessary. Must live in Maine to be considered. Essential Functions Receive/answer moderately complex high volume customer phone and email inquiries regarding billing statements, customer accounts and online administration with highest level of professionalism Accurately describe plan features, billing statements and online accounts to customers Accurately gather customer information and resolve customer billing and account issues and educate customers where applicable Process rebates, chargebacks, and assist with other clerical duties Remain current and share knowledge with ...

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