Customer Service Associate

Job Title: Customer Service AssociateJob Description
The Customer Service Associate is an entry-level position responsible for providing administrative and customer support to internal teams and external customers. This role serves as a primary point of contact for customer inquiries and assists with order processing, account support, database maintenance, and general operational functions. The Customer Service Associate works closely with sales, operations, and customer support teams to ensure a positive customer experience and efficient workflow.
Responsibilities

+ Respond to customer inquiries via phone, email, and other communication channels regarding order status, product information, account questions, and service requests.

+ Provide timely and professional customer support, escalating issues when appropriate.

+ Process and manage return requests, warranty claims, and related documentation.

+ Prepare and distribute order confirmations, a...

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