Customer Service Assistant

Fixed Term Contract (6 months) – Part Time – 21 Hours (Monday, Tuesday, and Friday)

About the Role

The Customer Services Assistant will act as the primary point of contact for customers, managing enquiries across telephone, email, and messaging platforms while maintaining an outstanding level of service. The role requires strong organisational skills, the ability to work well under pressure, and a proactive approach to resolving customer issues.

Key Responsibilities

• Serve as the first point of contact for customers across multiple communication channels.
• Handle inquiries, complaints, and support requests efficiently and professionally.
• Organise and prioritise workload to meet service level targets.
• Resolve customer queries proactively and escalates when necessary.
• Maintain accurate record of customer interactions and update systems.

Qualifications and Skills

• Excellent...

Ready to Apply?

Submit your application today and join our talented team at North Star Housing Group.