Customer Service Assistant

About the role

We are looking for a Reception Officer to serve as the first point of contact for customers visiting council buildings. The role is office‑based and involves greeting and supporting customers in person, ensuring a professional, friendly and welcoming experience.

Our customer model is built on the following principles:

• Service that offers ease of access and intuitive navigation
• Consistent and high‑quality contact management
• Service driven by customer insight and demand analysis
• Service delivered through appropriate delivery channels
• Resilient and scalable service
• Efficient delivery of service

Main Responsibilities

As the first point of contact for customers visiting council buildings, you will provide a professional, friendly and welcoming reception service, ensuring customers feel supported and listened to from the moment they arrive.

You will also be...

Ready to Apply?

Submit your application today and join our talented team at Confidential.