CUSTOMER SERVICE ASSISTANT

To have the ability to engage with customers creating a one-stop support service that assists and guides customers through a seamless shopping experience, managing their expectations and providing the highest level of service throughout.

Key Responsibilities

Telephone Support/ Communications

• All calls answered within 3 rings

Email Support/ Communications

• Responding to emails within 24 hours (own schools)
• Responding to customer emails for schools you are not responsible for if you can or forwarding to relevant branch for resolution
• Updating customer on due dates of items

Live Chat Support/Communications

• Providing customers with the information available to you in the most positive accurate light.
• Ability to attend to multiple ‘chats’ at one time

General Customer Support

• Liaising with courier services to track orders and pro...

Ready to Apply?

Submit your application today and join our talented team at The Stevenson Group.