Customer Service Assistant

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day is different? We’re looking for a proactive and customer-focused Customer Service Assistant to join our growing team in Kettering.

This is an exciting opportunity to be part of an organisation where your problem‑solving skills, communication style, and professionalism will make a real difference to our customers.

About the Role

As a Customer Service Assistant, you will be responsible for delivering high‑quality, multi‑channel support across phone, email, live chat, and online platforms. You’ll be the first point of contact for customer queries, including technical support for digital products and subscriptions.

You’ll work closely with internal teams, maintain accurate records, meet productivity targets, and contribute to improving customer experience and operational efficiency.

Key Responsibilities

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Ready to Apply?

Submit your application today and join our talented team at Oxford University Press.