Customer Service Assistant

We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.Key Responsibilities

• Act as the primary point of contact for customers via phone and email (French, Dutch, and English)


• Manage and process customer orders from A to Z in the ERP system


• Ensure accurate follow-up of deliveries, backorders, and stock levels


• Coordinate with internal departments such as supply chain, logistics, and sales


• Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner


• Maintain up-to-date customer records and documentation in line with pharmaceutical regulations


• Support continuous improvement initiatives to enhance customer sat...

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