Customer Service Assistant (5 days/Shift) - East

• Manage frontline customer service operations, including check-in, document verification (passports, visas), gate identity checks, and assisting passengers with special needs.
• Handle customer support and issues, including irregular flight operations, automated check-in systems, and processing travel documentation.
• Ensure compliance with workplace safety and security standards, report any breaches, and perform ad‑hoc duties as assigned by the reporting manager or department head.
• Lead and manage boarding gate operations in coordination with aircraft turnaround activities, ensuring safe, efficient, and timely departures while implementing airline‑specific procedures and announcements.
• Oversee passenger handling and compliance, including boarding sequence, hand baggage control, boarding pass reconciliation with manifests, and providing final boarding clearance while ensuring service standards are met.
• Maintain ope...

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