Customer Service Analyst

Customer Service Analyst

Gurugram, HR, India(Hybrid)

**Job Description**

As a Customer Care Professional, you will play a critical role in delivering exceptional customer experiences while supporting the processing of banking product applications. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, customer-focused environment.

**Responsibilities**

+ Handle inbound and outbound customer calls, along with case management activities, to process banking product applications accurately and efficiently.
+ Deliver exceptional customer service through phone in a fast-paced, structured environment.
+ Meet and exceed key performance metrics, including customer satisfaction, quality, average handling time, schedule adherence, and compliance standards.
+ Safeguard customer information by maintaining the highest level of integrity and adhering to all regulatory and compliance requireme...

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