Customer Service Ambassador (CSA) YHZ

Job Summary

Passenger Services Agent (Customer Service Ambassador), Halifax Airport. The agent is responsible for assisting passengers from International locations within CBSA Restricted Areas within the Airport Facility.

Job Responsibilities

1. Primary Inspection Kiosks (PIK)

a) Monitor flight arrival times and arrive at a minimum of 15 minutes before the flight arrives.

Flight schedules are subject to change. Monitor flight information using the Flight

Information Displays (FIDS) screens located throughout the Air Terminal Building (ATB), or

online. CSAs must remain in position until they are relieved by another CSA.

b) Greet all travelers in the Primary Inspection Lanes (PIL) area.

c) Assist arriving international passengers with the PIK and NEXUS machines located in Primary Inspection Lanes (PIL).

d) CSAs are to provide technical expertise with respect to the kiosk and general PIK process.

CSA...

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