Customer Service Agent

Job Description

Position Title: Customer Service Agent

Line Manager: Customer Service Team Leader

Department: Customer Operations

Location: Newcastle Upon Tyne (Office Based)

The Customer Service Agent plays a vital role in delivering a high-quality customer experience by handling customer enquiries, requests, and service issues in a professional, efficient, and friendly manner. The role focuses on resolving queries at the first point of contact, supporting customer satisfaction, and ensuring all interactions align with company standards and values.

Key Responsibilities

• Handle customer enquiries across multiple channels including phone, email, and live chat.
• Provide accurate information and support to customers regarding products and services.
• Resolve customer issues effectively, escalating complex matters when required.
• Liaise with internal teams and third‑party suppliers to resolve s...

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