Customer Service Agent (Telephone Operator) - W Barcelona

**Additional Information**
**Job Number** 26079404
**Job Category** Rooms & Guest Services Operations
**Location** Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room mess...

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