Customer Service Agent

We are seeking a dedicated and proactive Customer Service Representative to join our dynamic contact centre team. In this role, you will serve as the primary point of contact for personal loans account holders, delivering exceptional service while navigating a fast-paced environment. The ideal candidate will combine a strong customer-first mindset with strict adherence to financial processes, regulatory procedures, and data protection guidelines.

Key Responsibilitie

Customer Engagement: Act as the first point of contact for account holders via inbound calls, addressing inquiries efficiently and professionally
First-Outcome Resolution: Strive to resolve customer queries efficiently on the first call to maximize customer satisfaction and minimize repeat inquiries
Data Protection & Compliance: Take full responsibility for managing sensitive customer information in strict alignment with GDPR and internal compliance standards
Data Integrity: Ensure all customer re...

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