Customer Service Agent / Helpdesk Agent

Customer Service Agent / Helpdesk Agent

Salary

Up to £26,000 depending on experience

Hours

• 9-hour day on a rotational shift pattern between 7am–7pm, Monday to Friday, including one hour lunch break

Job Summary

The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.

Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role.

Key Tasks

• Single point of contact to meet communication needs of key international customers

• Management and ownership of cases throughout their lifecycle through to completion

• Case diagnosis and first-line qualification of issues before call-out

• Ensure cases are restored for...

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