Customer Service Agent

We have an exciting opportunity working within the Supply Chain Customer Services team of a global company. Training will be provided as you learn and develop into the role. Customer Service Agents play a key role in our team to manage a range of enquiries within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.

Key Tasks And Accountabilities

• Processing orders and taking calls from our customers when needed
• Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
• Enhancing customer service experience wherever possible
• Keeping accurate records and documenting customer service actions
• Managing volumes to achieve daily department SLAs

Experience Required

• Proven work experience in a similar type of role focused on customer service
• Excellent knowledge of man...

Ready to Apply?

Submit your application today and join our talented team at HarperCollins Publishers.