Customer Service Agent 2-Full-Time-Bilingual-Hamilton

**Position Description & Qualifications**

**SUMMARY/PURPOSE:**

+ Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
+ Assesses applicants’ identity documents for validity.
+ Provides information and assistance related to Driver Examination services.
+ To ensure the fair and proper issuance of an Ontario Driver’s Licence.

**KEY RESPONSIBILITIES:**

+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Reviewing applicant information to determine eligibility for a variety of classes of licences.
+ Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
+ Scheduling and dispatching road tests and issuing temporary licences.
+ Collecting fees for a variety of transactions.
+ Investigating problems or errors on the drive...

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