Job Description
Main duties and responsibilities
Liaise with Customers via telephone and email providing a high level of Customer Service.Ensure full accuracy and attention to detail in all interaction with internal/external customers.Process orders received via telephone or email, accurately and within specified timelines.Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.Check stock levels as required and advise customers of alternatives if necessary.Ensure extensive product knowledge is maintained.Display a flexible and co-operative approach at all times.Any other reasonable duties which may be required by management from time to time. Essential requirements
At least 1 year’s experience in a customer focused roleBe able to communic...
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