Customer Service Advisor

Are you looking to join a business committed to delivering excellent service while supporting a greener future?

A leading business in the energy sector is seeking an experienced Customer Service Advisor to join their team. As a Customer Service Advisor, you’ll be the first point of contact for customers, resolving queries, managing escalations, and ensuring a positive experience.

The role:

• Handle enquiries via phone, email, and live chat.
• Resolve complaints, billing issues, and technical queries promptly.
• Maintain strong product knowledge to assist and advise customers.
• Support with billing, payments, and account management.
• Accurately log all customer interactions in the CRM system.
• Collaborate with internal teams to resolve issues effectively.
• Identify opportunities to improve processes and service delivery.

Skills & Experience:

• 3–5 years in customer servi...

Ready to Apply?

Submit your application today and join our talented team at Frey Consulting Group.