Customer Service Advisor

Proactive Personnel Ltd

📍 Wolverhampton, England, United Kingdom 💼 Full Time 🕒 Posted June 09, 2026

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Job Description

Proactive Personnel Ltd are seeking a dedicated Customer Service Representative to join our clients team based in the Wolverhampton area.

As a Customer Support Advisor, you will be the first point of contact for customers, managing a varied caseload of enquiries and issues. You will provide clear, timely support, resolve less complex issues independently, and escalate more technical or specialist matters through defined processes.

This role suits someone who is comfortable working with systems, following structured procedures, meeting KPIs, and communicating confidently with customers in a professional manner

Duties
Act as the first point of contact for customer enquiries via phone and email

Acknowledge all customer queries and complaints within 3 working days

Resolve customer issues within 5 working days wherever possible or escalate using the relevant procedure.

Provide guidance and basic training sup...

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Job Details

Location Wolverhampton, England
Job Type Full Time
Category Information and Record Clerks
Posted Date June 09, 2026
Application Deadline July 19, 2026