Customer Service Advisor

Base Location: Cardiff or Reading – Hybrid

Salary: £29,504 – £34,757 + excellent benefits

Working Pattern: Part Time | Permanent | Flexible First – hybrid working, up to 50% office-based

The role

As part of the smart metering campaign team you will work on a dialler or inbound phone line to contact customers based on smart campaigns to arrange smart metering appointments and overcome customer objections to smart metering using various objection handling techniques. Being on hand to support our customers in the transition to a 4G smart metering network, we need someone who can carry out all campaign activities efficiently whilst delivering a superior customer experience. Speaking directly to customers in accordance to the campaigns theme and being advocates for smart for our internal teams and customers alike. Ensuring that customers are fully aware of all the benefits of smart metering and converting customer contact in to...

Ready to Apply?

Submit your application today and join our talented team at SSE plc.