Customer Service Advisor

Overview

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) that provides a home dispensing service to over 60,000 clients across a wide range of products. Fittleworth offers a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide.

Role Summary

As a Customer Service Advisor you will provide a high level of customer service to clients and healthcare professionals, managing day‑to‑day customer service workflow and supporting the delivery of our service excellence.

Responsibilities

• Manage inbound and outbound calls and e‑mails for clients and healthcare professionals.
• Sort and process incoming prescriptions, manage EPS to create and complete client orders.
• Maintain external communication from clients and healthcare professionals via Web Orders, My Pen and Caring.
• Place outbound calls to surgeries for outstanding prescript...

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