Customer Service Advisor (Housing)

Salary and Working Conditions

£30,386.03 per year plus benefits.

Hemel Hempstead, Hertfordshire (Hybrid Working). Fixed Term Contract until 1st January 2027 – Full Time (37 hours per week). This role requires working from the office one day per week.

About the Role

Join us in making a meaningful difference for our customers. As a Customer Service Advisor, you will be the first point of contact, handling a wide range of queries and guiding customers to essential housing services.

Responsibilities

• Providing a comprehensive range of advice, guidance, and support for our internal and external customers via digital services, email, text, phone, and written correspondence.
• Managing customer expectations in line with Thrive's Service Offer and policy.
• Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.
• Advising customers on hou...

Ready to Apply?

Submit your application today and join our talented team at Thrive Homes UK.